Refund Policy - Products That Have Not Shipped

  • Updated

If your order has not been processed for shipping yet, you may cancel it for a full refund. Processing usually happens by the end of the day that your order is placed, so keep this in mind if you think you’d like to cancel.

I placed an Order as an Account Holder

To cancel an order that has not shipped out yet:

  1. Log in to your Account & go to your Purchases Tab.
  2. Under your Purchases, select the order you would like to cancel.
  3. If the order has not yet been processed for shipping, you’ll see the option to cancel underneath the name of the product. 
  4. You can also submit a request to our team for assistance with this process.


I placed an Order as a Guest User

Please submit a request immediately to check if we can still cancel your order before it ships out. We will notify the merchant who processes the order to stop the shipment, but this is not a guarantee.

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