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Checkout Error

A general checkout error can be caused by a number of things, like:

  • An expired card
  • Insufficient funds
  • Your bank's fraud prevention features

Kindly note that we cannot accept most prepaid cards, as they do not have an associated billing address.

Here are some steps you can take before calling your bank or reaching out to our team:

  • Double-check that you're using the billing address your bank has on file
  • Log out, clear your browser cache and try entering your card information again
  • Try attaching your card to a free account and check out using PayPal

If you're still not able to check out, please try calling your bank and let them know to allow the transaction from the site where you're trying to make a purchase.

If your bank says the charge should be going through, reach out to our team for assistance completing your order.


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