- All unclaimed digital software purchases may be returned for store credit within 30 days of the original purchase date.
- Unless otherwise specified, games, software downloads, and digital products are not returnable for cash refunds once purchased.
- After a license code is revealed, it is considered “claimed” & therefore we cannot reclaim it for a return or refund.
Frequently Asked Questions:
Q: What is a "claimed" code?
A: Once you have gone into your Purchases Tab and clicked "Click To Redeem" or "Claim My Code" on a purchase, a unique license code and/or set of instructions were provided. After your unique license code has been revealed, we consider the product "claimed" and cannot reclaim it.
Q: I bought a voucher deal, does that fall under the Digital Refund Policy or the Physical Refund Policy?
A: Your purchase would fall under the Digital Refund Policy since you would be redeeming your purchase through a unique digital link or license code.