Refund Policy - Digital, Voucher or License Code

  • Updated
  • All unclaimed digital software purchases may be returned for store credit within 30 days of the original purchase date.
  • Unless otherwise specified, games, software downloads, and digital products are not returnable for cash refunds once purchased.
  • After a license code is revealed, it is considered “claimed” & therefore we cannot reclaim it for a return or refund. 

Frequently Asked Questions:

Q: What is a "claimed" code?

A: Once you have gone into your Purchases Tab and clicked "Click To Redeem" or "Claim My Code" on a purchase, a unique license code and/or set of instructions were provided. After your unique license code has been revealed, we consider the product "claimed" and cannot reclaim it.

Q: I bought a voucher deal, does that fall under the Digital Refund Policy or the Physical Refund Policy?

A: Your purchase would fall under the Digital Refund Policy since you would be redeeming your purchase through a unique digital link or license code.

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