Is There a Warranty on My Product?

  • Updated
  • If your purchase is delivered damaged or defective, we will always make this right by sending a replacement. You may learn more about damaged/ defective items here.
  • If your purchase breaks outside of your order's return policy, the best course of action is to consult the product's Manufacturer’s Warranty, if it has one. This is indicated on the Sale Page of the item when you placed the order.
  • Warranties are handled by the product's merchant. You can contact your product's supplier from the Purchases Tab of your Account:
  1. Click on the order to expand it.
  2. At the bottom of the order's information, you will find a support contact from the product's merchant. Reach out to them for more information on manufacturer warranties.
  3. If you have any trouble with this process, feel free to contact us & submit a request.
  • Note: When contacting us about a damaged or defective item, please include photos or videos of the defect/ damage  We require physical evidence for any return/ replacement requests, so including this information in your initial email is the best way to ensure your request is resolved quickly.  

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