All of our merchant partners follow procedures - including cleaning, repairs, replacement of defective parts, and quality testing - to meet our grading standards.
We only sell Grade A or Grade B refurbished products. The chart below outlines what you can expect when receiving a Grade A or Grade B refurbished product.
| Grade A | Grade B | |
| Body | May have light wear. May also have faint scratches, but should not be visible from 1 foot away. No dents or cracks, or missing parts. | May have light to normal wear. May also have noticeable scratches or discoloration, but should not be visible from 2 feet away. No dents or cracks, or missing parts. |
| Screen | No scratches or screen burn | No scratches. May have faint screen burn but no hard edges. |
| Keyboard & Trackpad (applies to Laptops only) | Clean and operational. May show slight signs of wear. | Clean and operational. May show signs of wear. |
| Battery | Minimum 80% battery health | Minimum 70% battery health |